Expert Home Physiotherapy ("we", "us", "our") provides professional, clinician-led physiotherapy services delivered to patients at their homes across Derbyshire and surrounding areas including Derby, Chesterfield, Sheffield, Nottinghamshire, Swadlincote, Ripley, Belper, and Matlock.
Our services include but are not limited to musculoskeletal physiotherapy, manual therapy, sports massage, stroke rehabilitation, elderly balance and mobility therapy, post-surgery rehabilitation, paediatric physiotherapy, and related assessment and exercise programmes.
All clinical services are provided by qualified, HCPC-registered physiotherapists and CSP members who adhere to the highest professional and ethical standards.
Our services are available to adults and children of all ages. However:
- Patients under the age of 16 must be accompanied by a parent or legal guardian during all home visit appointments
- Parental or guardian consent is required for all assessment and treatment of minors
- Adults lacking mental capacity to consent will require consent from an appropriate legal representative
- Patients must be located within our designated service areas at the time of the appointment
- We reserve the right to decline services if we reasonably believe treatment would pose a risk to patient safety or our practitioners
Appointments may be booked via our website booking system, by telephone, or via WhatsApp. Confirmation of your appointment will be sent by email or SMS following successful booking.
- All bookings are subject to availability and are not confirmed until you receive an explicit confirmation from us
- You are responsible for ensuring all information provided at the time of booking is accurate and complete
- We may contact you prior to your appointment to gather further clinical information
- You must ensure that a suitable, safe, and accessible space is available at your home for the appointment
- Please ensure pets are secured and the treatment area is clear prior to the physiotherapist's arrival
- Appointments typically last between 45–90 minutes depending on the type of session booked
Punctuality: Our physiotherapists will aim to arrive within the agreed appointment window. In the event of an unforeseen delay, we will notify you as soon as possible.
We understand that circumstances can change. The following cancellation policy applies to all appointments:
- More than 48 hours' notice: Full refund or free rescheduling — no charge
- 24–48 hours' notice: 50% of the session fee will be charged
- Less than 24 hours' notice: Full session fee is payable
- No-show (failure to be present): Full session fee is payable and no refund will be issued
Recurring cancellations: We reserve the right to discontinue services to patients who repeatedly cancel appointments at short notice without reasonable cause. In such cases, full pre-payment may be required for future bookings.
To cancel or reschedule, please contact us by phone, email, or WhatsApp. Cancellations are only valid when acknowledged by a member of our team.
Our current service fees are displayed on our website and are subject to change at any time without prior notice. All fees are inclusive of VAT where applicable.
| Service |
Duration |
Fee |
| Initial Assessment |
60–75 min |
£150 |
| Follow-Up Session |
45–60 min |
£130 |
| Sports Massage (60 min) |
60 min |
£100 |
| Sports Massage (45 min) |
45 min |
£80 |
| Paediatric Assessment |
60 min |
£150 |
Payment at Booking: Full payment is collected securely at the time of booking via our online payment system (powered by Stripe). Your card is charged immediately upon confirming your appointment. No appointment is guaranteed until payment has been successfully processed.
- Payment is collected in full at the time of booking via our secure online system
- We accept payment by debit/credit card, Google Pay, and Apple Pay through our website
- A payment receipt will be emailed to you automatically following successful payment
- Invoices are available on request and must be settled within 7 days where deferred payment has been agreed in writing
- Unpaid invoices may be subject to late payment charges and may be referred to a third-party debt recovery service
- Pricing for package programmes and block bookings will be confirmed in writing prior to commencement
Our physiotherapy services are intended to complement — not replace — your primary medical care. Please note the following important limitations:
- Physiotherapy treatment does not constitute a medical diagnosis; we strongly recommend you continue to consult your GP for medical concerns
- Results from physiotherapy may vary between individuals and cannot be guaranteed
- In the event of a medical emergency during a session, we will call emergency services immediately
- You must disclose all relevant medical history, current medications, and recent surgeries at the time of booking and during your initial assessment
- Failure to disclose material health information may result in treatment being withheld for your safety
Important: Do not use information on our website as a substitute for professional medical advice. Always seek the guidance of a qualified healthcare provider for any medical questions you may have.
As a patient, you agree to the following responsibilities to ensure the best outcome from your treatment:
- Provide accurate and complete information about your medical history, symptoms, and health status
- Follow the exercise programmes and home care advice provided by your physiotherapist
- Inform your physiotherapist immediately if you experience any adverse reaction to treatment
- Attend appointments punctually and in appropriate clothing for your treatment (e.g., loose-fitting comfortable clothes)
- Treat our physiotherapists with dignity and respect at all times
- Ensure a safe and appropriate home environment for treatment sessions
- Inform us promptly of any change in your health condition or circumstances that may affect your treatment plan
Our physiotherapists are committed to providing safe, professional treatment in your home. The following conditions apply to all home visit appointments:
- Our physiotherapists have the right to decline or terminate a session if they feel unsafe, threatened, or if the environment is unsuitable for treatment
- Smoking is not permitted in the treatment area during appointments
- Pets must be secured away from the treatment space to prevent distraction or injury
- A responsible adult must be present for all appointments involving patients under 18 or vulnerable adults
- We request that the treatment area be reasonably clean, well-lit, and have sufficient space for the physiotherapist to work safely
- Our physiotherapists carry their own professional equipment; please ensure clear access to the home upon arrival
Our physiotherapists reserve the right to end a session at any time if they believe continuing treatment poses a risk to your safety or theirs. In such cases, a reduced fee or full refund will be considered at our discretion.
To the maximum extent permitted by applicable law, Expert Home Physiotherapy shall not be liable for:
- Any indirect, incidental, special, or consequential loss or damage arising from the use of our services
- Any loss arising from reliance on clinical advice provided outside of a formal consultation
- Adverse reactions resulting from information withheld or inaccurately provided by the patient
- Any loss or damage to personal property occurring during a home visit unless caused by our proven negligence
- Delay or failure in performance due to circumstances beyond our reasonable control (force majeure)
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.
Our total liability to you for any claim shall not exceed the fees paid by you for the specific appointment or service giving rise to the claim.
We are committed to delivering an exceptional standard of care. If you are dissatisfied with any aspect of our services, please follow our complaints procedure:
- Step 1 – Informal Resolution: Contact us directly by phone or email to discuss your concern. We will aim to resolve all informal complaints within 5 working days.
- Step 2 – Formal Complaint: If you are not satisfied with the informal response, submit a written complaint to our registered address or email. We will acknowledge within 48 hours and respond fully within 14 working days.
- Step 3 – External Escalation: If your complaint remains unresolved, you may refer the matter to the Chartered Society of Physiotherapy (CSP) or the Health and Care Professions Council (HCPC) for independent review.
We take all complaints seriously and will investigate them thoroughly, fairly, and without bias. Your feedback helps us continuously improve our services.
All content on our website and in our marketing materials — including text, images, logos, exercise guides, treatment plans, and videos — is the intellectual property of Expert Home Physiotherapy and is protected by UK and international copyright law.
- You may not reproduce, distribute, or commercially exploit any content without our prior written consent
- Exercise programmes and treatment plans provided to you are for your personal use only
- Sharing or publishing our clinical materials without permission is strictly prohibited
- Our brand name, logo, and trademarks may not be used without explicit written authorisation
Expert Home Physiotherapy is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a data controller, we process personal data lawfully, fairly, and transparently.
What data we collect: We collect your name, date of birth, contact details, home address, medical history, condition information, and payment details solely for the purpose of providing our physiotherapy services.
- Legal basis for processing: Your data is processed under the legal bases of contractual necessity, legitimate interest, and in some cases, your explicit consent
- Health data: As a healthcare provider, we process special category health data under Article 9(2)(h) of the UK GDPR for the purposes of preventative medicine and healthcare treatment
- Data retention: Clinical records are retained for a minimum of 8 years following your last appointment (or until age 25 for records relating to children) in accordance with NHS guidance
- Payment data: Payment transactions are processed securely by Stripe. We do not store your card details on our systems
- Third-party sharing: We do not sell or share your personal data with third parties except where required by law or with processors who assist us in delivering our services (e.g., Stripe for payments, email service providers)
- Data security: We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure
Your rights under UK GDPR: You have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent at any time.
To exercise any of your data rights, or to raise a data protection concern, please contact us at info@homephysiouk.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not be deemed a waiver of such right.
We reserve the right to amend these Terms & Conditions at any time. Continued use of our services following any changes constitutes acceptance of the updated terms.
